All tagged Operations Manuals

How to write a standard operating procedure (‘SOP’) - In 10 simple steps.

For your business to perform at its best, you must communicate ‘how to do things’ to staff and set out everything you do in clear steps – i.e. by creating a ‘standard operating procedure’ (SOP) for every process.

In this article, learn how to create excellent SOPs in 10 simple steps.

(Or just ask us to do it all for you, here).

30 ways to connect with and keep customers during lockdown.

Businesses need to stay connected with our customers and clients during this outbreak – both to show we care and to keep a loyal base of customers to sell to after lockdown. Everyone wants to feel loved, reassured and a member of a more caring, kind and understanding society during the coronavirus crisis. Discover 30 ways you can connect with your customers and keep them throughout these difficult times. Show your customers some love during lockdown.

Are all your ducks lined up? NOW is the time to prepare your business to succeed after coronavirus lockdown.

In a few short weeks or months, the lockdown will inevitably come to an end. You and everyone else in you sector will then be scrabbling after the same customers to get the money coming back in. Only the strongest will succeed. You need to prepare NOW before the lockdown is over - here’s how.