We develop better manuals & training for better business

For your business to perform at its best, you must communicate ‘how to do things’ to staff and set out everything you do in clear steps – i.e. by creating a ‘standard operating procedure’ (SOP) for every process.

In this article, learn how to create excellent SOPs in 10 simple steps.

(Or just ask us to do it all for you, here).

Learn how to write better business operations manuals and franchise manuals by avoiding the mistakes made by others.

See our list of many of the common mistakes to avoid when writing business operations manuals, operating manuals and franchise manuals here.

If you want to perform at your best, your business must be systematised with the latest best practice, procedures and standards. Here are 10 REAL examples (we’ve dealt with) of what can go wrong without comprehensive operations manuals in place or when they’re not updated – and what you can learn from them.

Discover 30 ways to help franchisees recover from the impact of covid-19 (coronavirus) and to reopen their businesses successfully after lockdown. More than ever before, franchisees are looking for clear leadership from franchisors and a positive plan they can follow to survive. Learn how to deliver such a plan to save your franchisees here.

Businesses need to stay connected with our customers and clients during this outbreak – both to show we care and to keep a loyal base of customers to sell to after lockdown. Everyone wants to feel loved, reassured and a member of a more caring, kind and understanding society during the coronavirus crisis. Discover 30 ways you can connect with your customers and keep them throughout these difficult times. Show your customers some love during lockdown.

Learn how to improve performance in your franchise AND to sell more franchises (recruit more franchisees) by understanding franchisee expectations in our new guide - “Perform Better - Understand Franchisee Expectations” - which you can find in our Franchising Guides.

In a few short weeks or months, the lockdown will inevitably come to an end. You and everyone else in you sector will then be scrabbling after the same customers to get the money coming back in. Only the strongest will succeed. You need to prepare NOW before the lockdown is over - here’s how.

Let’s not bury our heads in the sand – things are already tough and will get tougher – and in recognising that, we can at least take robust actions to ride out the coronavirus crisis as best we can. But the emergency will eventually pass, so NOW is also the time to make plans and put procedures in place to ensure your business will be strong and efficient when it’s over.

We have launched a new ‘Franchising Guides’ section on our website. Have a look here and get in touch if you’d like help with franchising.

Ever wondered ‘how do I write an operations manual’? In this article we look at 10 ‘Golden Rules’ to help you write better operations manuals and procedures that will drive higher standards and increased performance in your business.

In this blog, we consider the value of different franchise templates and if they’re any good. It turns out that templates can end up costing you much more than you think!

We have today launched an offer to get your 2020 off to a good start. Everyone making an enquiry before 30th June 2020 (now extended to the end of 2020, to help our customers bounce back from coronavirus) will receive a voucher giving their organisation 10% discount on all our manual writing, training development, franchise manuals, user manuals and consultancy services throughout 2020.

We have added a 30-page quick guide to help those considering writing their own operations manuals.