Manual Writers provides honest advice on processes, standards and performance and delivers all the procedures, manuals and training you need - Leaving you free to concentrate on your business,
Manual Writers provides honest advice on processes, standards and performance and delivers all the procedures, manuals and training you need - Leaving you free to concentrate on your business,
We write bespoke operations manuals (& business manuals of any sort) and franchise manuals and create (and deliver) training that your Team can easily follow to achieve higher standards and performance in your business. We also review and update existing manuals; develop user (customer) manuals; help with Brexit planning and adaptation; consult on business performance, change, expansion and franchising; and provide some online guides and templates.
There’s also free guidance on manuals, operations, franchising & training in our blog and franchising guides.
Because our manuals explain every task in your operation step by step and are written bespoke - we can use the ‘language’ of your brand to create manuals that are easy to follow and that your Team actually use. And we manage the whole process and write everything for you.
Learn about our manual-writing services>>
To remain successful, your business must adapt for Brexit (even if you don’t trade in Europe). Let us develop the new procedures and manuals you need to stay ahead, leaving your team free to concentrate on your success post-Brexit.
See how we can help you plan and adapt for Brexit>>
Existing manuals become less useful (even dangerous) without regular review – as they won’t detail changes to procedures and may contain/omit policies contrary to law. We review manuals, manage changes, write updates and help introduce new versions to your Team or franchisees.
Learn about or manual reviews and updating>>
We have served clients in all sectors in the UK and abroad at all stages of development and have the experience to advise you on performance and improvement, Standard Operating Procedures (SOPs), franchising, growth, organisational structures, change management and more.
With over 20 years’ experience serving franchises in all sectors in the UK and abroad, our franchise manuals reinforce relationships with franchisees, protect your brand and provide clear step-by-step guides for franchisee (and head office) operations to a high standard.
Find out more about our franchise manuals>>
Good training is imperative to support your manuals. We create engaging programmes that your Team will enjoy and your business (or franchise) will profit from – and can deliver them too.
Discover our training services>>
Because we have many years’ experience developing operations manuals and writing up clear step by step procedures - we can also create detailed user manuals and instruction books for you that your customers will find easy to follow.
Find out about our user manuals>>
For a quality manual that’s ready on time, it’s usually better (and often more cost effective) to use professional manual-writers instead of trying to write manuals yourself. But if you are set on giving it a go - have a look at our expanding selection of online guides and templates.
For your business to perform at its best, you must communicate ‘how to do things’ to staff and set out everything you do in clear steps – i.e. by creating a ‘standard operating procedure’ (SOP) for every process.
See our list of many of the common mistakes to avoid when writing business operations manuals, operating manuals and franchise manuals here.
If you want to perform at your best, your business must be systematised with the latest best practice, procedures and standards. Here are 10 REAL examples (we’ve dealt with) of what can go wrong without comprehensive operations manuals in place or when they’re not updated – and what you can learn from them.
Discover 30 ways to help franchisees recover from the impact of covid-19 (coronavirus) and to reopen their businesses successfully after lockdown. More than ever before, franchisees are looking for clear leadership from franchisors and a positive plan they can follow to survive. Learn how to deliver such a plan to save your franchisees here.
Businesses need to stay connected with our customers and clients during this outbreak – both to show we care and to keep a loyal base of customers to sell to after lockdown. Everyone wants to feel loved, reassured and a member of a more caring, kind and understanding society during the coronavirus crisis. Discover 30 ways you can connect with your customers and keep them throughout these difficult times. Show your customers some love during lockdown.
Learn how to improve performance in your franchise AND to sell more franchises (recruit more franchisees) by understanding franchisee expectations in our new guide - “Perform Better - Understand Franchisee Expectations” - which you can find in our Franchising Guides.
In a few short weeks or months, the lockdown will inevitably come to an end. You and everyone else in you sector will then be scrabbling after the same customers to get the money coming back in. Only the strongest will succeed. You need to prepare NOW before the lockdown is over - here’s how.
Let’s not bury our heads in the sand – things are already tough and will get tougher – and in recognising that, we can at least take robust actions to ride out the coronavirus crisis as best we can. But the emergency will eventually pass, so NOW is also the time to make plans and put procedures in place to ensure your business will be strong and efficient when it’s over.
We have launched a new ‘Franchising Guides’ section on our website. Have a look here and get in touch if you’d like help with franchising.
Ever wondered ‘how do I write an operations manual’? In this article we look at 10 ‘Golden Rules’ to help you write better operations manuals and procedures that will drive higher standards and increased performance in your business.
In this blog, we consider the value of different franchise templates and if they’re any good. It turns out that templates can end up costing you much more than you think!
We have today launched an offer to get your 2020 off to a good start. Everyone making an enquiry before 30th June 2020 (now extended to the end of 2020, to help our customers bounce back from coronavirus) will receive a voucher giving their organisation 10% discount on all our manual writing, training development, franchise manuals, user manuals and consultancy services throughout 2020.
We have added a 30-page quick guide to help those considering writing their own operations manuals.